Parts & Service - Service of Thomas Built Buses
When you purchase a bus from a Thomas Built Buses dealer, you're getting more than a high-performing bus. You're becoming a member of the Thomas family. And as a member of our family, we'll look out for you. We know that our success is driven by your success, and we've built a service and support organization designed to make you shine.
Thomas has one of the most extensive dealer networks around with factory-trained service personnel in every U.S. state and several locations throughout Canada. They're there to help you make the right bus decisions and keep your fleet on the road.
Warranty/Extended Coverage - Worth It's Weight In Gold
Thomas Built Buses' comprehensive suite of vehicle support products begins and ends with the Thomas Built word - the most powerful warranty in the industry.
Parts Warranty
Thomas Built provides limited warranty protection for aftermarket parts sold directly through Thomas Built Buses dealers. Coverage is for defective material and/or workmanship for 12 months. For explanations of warranty coverage, contact your local dealer.
Thomas Built provides powerful, confidence-building warranty protection for all its vehicles, backed by exceptional customer service. Anyone who purchases a new vehicle is entitled to warantee protection, as well as peace of mind that any questions will be answered promptly and satisfactorily - and we strive to deliver this for every vehicle, everyday. Every new vehicle is provided with a limited warranty that covers defects in material and/or workmanship which will be repaired free of charge within the warranty period. For warranty claims or for a detailed explanation of warranty coverage, please contact your local dealer. For emergency issues, call the Customer Assistance Center at 1-800-385-4357 24-hours a day/7 days a week.
Our goal is simple: Keep you safe, happy and comfortable — and your Thomas Built vehicle on the road.
Recalls
Questions concerning Recall Campaigns on any of our products? Please call 1-800-547-0712 between the hours of 7:00 a.m.–4:00 p.m. Pacific Time, or the Customer Assistance Center at 1-800-385-4357 for American LaFrance, Freightliner, Freightliner Customer Chassis products.
Customer Protection Plans
Sometimes it happens: Your vehicle breaks down. Guaranteed it will never, ever happen at a good time. It is especially stressful if it happens after the factory warranty has expired. Your immediate worry: What is this going to set me back?
Well, we don't want you to worry. That's why we've developed dependable, flexible and thorough Customer Protection Plans for Thomas Built vehicles. Whether you own a Type A, C or D vehicle, you can extend your warranty protection for time and mileage above and beyond the basic factory warranty period.
We offer complete basic vehicle (excluding the engine, transmission, axles and cab, all of which have their own warranties) coverage and selected component option packages. We can also help you keep your operating costs down with coverage on these specific systems: heater and air conditioning; starter and alternator; cooling; front and rear suspension; and steering. Or, if you like, you can mix and match any or all of the selected components.
Owner's & Maintenance Manuals
Keeping with Thomas Built Buses' commitment to nonstop service and support means our up-to-the-minute technical information is available 24/7.
More information can be found in the following manuals:
