Parts & Service - Parts - Overview of Thomas Built Buses

We Built A Network That Works

Thomas Built Bus dealers are supported by one of the most advanced parts distribution networks in North America, giving customers access to a wide range of new and remanufactured parts, accessories and components, including our private label products sold under the Alliance Parts brand name.

With over 750,000 order lines shipping per month from eight strategically located Parts Distribution Centers (PDCs) across the continent, Thomas Built dealers are your source for the parts you need. Encompassing nearly 2 million square feet of warehouse space and holding over 150,000 unique part numbers, our PDCs utilize the latest in product sourcing technology to offer unparalleled parts distribution throughout our dealer network...a network constantly working to help keep your business running smoothly.

Getting You The Parts You Need

The key to Thomas Built's success is unmatched parts availability. With access to a global parts distribution chain, Thomas Built dealers are regularly supplied with time-critical deliveries. For example, our Memphis PDC is located next door to the Federal Express worldwide redistribution center, which means Thomas Built dealers can place orders as late as midnight EST for morning deliveries. That's fast! And that's just part of what makes our PDCs work as well as our parts do. With our PDCs boasting a national order fill rate consistently over 97%, Thomas Built dealers can be relied upon for some of the best parts availability in the industry.

Staying connected means serving customers better. Dealer systems are connected to the PDC network so they know where to get your parts first. A new supply chain management tool (MDI) helps Thomas Built dealers provide even greater parts availability and top quality customer support.

All these resources working together mean one important thing to you...getting you the parts you need, when you need them.